COVID-19 – customer information

2022-04-26 retail store opening hours

Due to the current labour shortage we are very sorry to inform our customers that the retail store will now be closed to the public Monday through Wednesday starting May 9, 2022. We have tried to maintain personalized services for our customers during the pandemic but unfortunately it is no longer possible to do so.

We encourage all our customers to place their order online and email their technical questions or queries, we will try to answer everyone despite the large volumes we receive.

 New opening hours from May 9th :

Retail store address

Store Hours

Pickup hours

KAMA PIGMENTS
matériel d'artiste
7442 Rue Saint-Hubert
Montréal, Québec
Canada, H2R 2N3
Monday Closed 11:00h - 16:00h
Tuesday Closed 11:00h - 16:00h
Wednesday 12:00h - 20:00h 11:00h - 20:00h
Thursday 12:00h - 20:00h 11:00h - 20:00h
Friday 12:00h - 20:00h 11:00h - 20:00h
Saturday 10:00h - 17:00h 10:00h - 17:00h
Sunday 10:00h - 17:00h 10:00h - 17:00h

We are often at the retail store outside these hours also so if you can't pickup during those hours don't hesitate to get in touch with us by email or phone.

 

Retail store pickup information

It is now possible for you to pick up your orders at the retail store by choosing the "retail store pickup" when placing your order. Below are the requirements to use this service.

  • We don't do refunds or exchange at the door. If you need a refund or an exchange, email us with the details of what you would like to refund or exchange.
  • You'll receive an email confirmation when your order is ready for pickup. Do not come by the store before you receive this confirmation.
  • If you are ordering out of stock items, your order will be delayed.
    https://www.kamapigment.com/company/customer-service#backorders
  • When you come to pick up your order, make sure to have your order number beginning with C-
 

Retail store location

 

Here is what we've put in place to improve the situation for our customers:

Store pickup from 15 $

We have been offering curbside pickup since early April; however, we are pleased to announce that the minimum order value has now been reduced to $ 15 to accommodate every customer.

Free shipping starting at 60 $

We have lowered the minimum amount for free shipping since last March for all destinations worldwide.
https://www.kamapigment.com/company/customer-service#free_shipping

Ordering flexibility

With the current situation, many manufacturers are experiencing difficulties and this means many products are out of stock. We allow our customers to order products even if they are missing and we follow up on those orders to make sure you receive everything as fast as possible.
https://www.kamapigment.com/company/customer-service#backorders

To know how Internet orders are handled:
https://www.kamapigment.com/company/customer-service#shipping_orders

 

2021-12-20 holiday schedule

christmas 2021

As every year, the Montreal retail store will remain closed for the holiday season between December 20 to January 2, 2022 inclusively.

Internet orders as well as orders including in-store pickup will still be possible.

To view pickup times, follow the link at the top left of this page.

 

2021-06-26 : retail store partially reopening

come in, we're open

With all the good news about the Covid-19 pandemic adding up these days, we have made the decision to finally proceed with the partial reopening of the retail store starting June 29.

Rules :

  • Personalized Service: 1 customer/family/ friends per clerk will be admitted to the store. The Kama Pigments clerk will be present with you throughout your visit to offer you individualized service.
  • If other customers are waiting to be served, we reserve the right to limit the length of the visit to 20 minutes.
  • A proper face covering is required during your entire visit
  • Mandatory hand disinfection at the entrance